Sales policy

1. What is final sale

For reasons of hygiene, the following pieces are final sale from the moment the order is paid. We do not take them back and we do not refund them.

• Panties, thongs, strings and every crotchless style.
• Bodysuits worn against the skin.
• Body stockings, stockings, fishnets and pantyhose.
• Pasties and nipple tassels.
• Gift sets that contain any of the above.

Each product page lists the fabric, the size range and the fit notes, and our size guide covers every cut. Please measure before you order. Final sale is also your guarantee that nobody has worn the piece before you.

2. The size exchange

Bras, corsets and robes can be exchanged once for another size of the same piece, on these conditions.

• You write to us within 30 days of delivery, with your order number and the size you need.
• The piece is unworn, unwashed and has all its tags attached.
• The new size is in stock. If it is not, we tell you when it will be and hold the exchange until then.

We reply with the instructions for sending the piece back. Once it arrives and we have checked it, the new size ships at our cost. An exchange is a change of size, not a refund, and a piece can be exchanged only once.

3. What we replace

Some problems are ours to solve, and we solve them without debate.

• Wrong item. You received a different piece, color or size from the one you ordered. We send the right one.
• Faulty item. A seam, hook, clasp or fabric fault present on arrival. Send us a photo within 30 days of delivery and we send a new piece.
• Lost parcel. Once the carrier confirms the loss, we send the same pieces again.

For a wrong or faulty item, we may ask you to send the piece back first, at our cost. Wear and tear, damage from washing against the care label, and snags from jewelry are not faults.

4. Charges we correct

If you were charged twice for the same order, the duplicate charge is refunded. If a charge on your card was made without your authorization and this is shown, it is refunded as well. Apart from these two cases, and a piece we are unable to supply after you have paid for it, money does not go back to the card.

5. Le Secret club prepayments

Club memberships are prepaid for a number of months, and paid months are final. Canceling stops the next prepayment, it does not reverse one already made. You keep every month you have paid for, and you can skip up to 2 months in a row from your account. Club pieces follow the same rules as the shop: intimates are final sale, and bras, corsets and robes can be exchanged for size as described in section 2.

6. Chargebacks

If something is wrong with your order, please write to us first. Almost every problem is solved within one business day. Opening a chargeback without contacting us breaks our terms of service. In that case we provide the order, delivery and correspondence details to the payment provider, and we may close the account and the club membership linked to it.

7. How to reach us

Write to [email protected] with your order number, the piece concerned and, for a fault, a photo. We answer within one business day.