Delivery
Shipping and discreet delivery
Each order travels in a plain box with no logo, under a neutral sender name, and the charge on your card carries a neutral name as well. Nobody between our door and yours knows what is inside.
Where we deliver
We deliver within the United States only, to every state and the District of Columbia. We do not ship to addresses outside the US.
Prices and delivery times
| Method | Price | Time after dispatch |
|---|---|---|
| Standard | $9, free on orders from $100 | 3 to 6 business days |
| Express | $19 | 1 to 2 business days |
Members of Le Secret ship free, and members of Le Secret Duo ship express at no cost. Business days run Monday to Friday, excluding federal holidays.
What arrives at your door
- A plain outer box with no logo, no brand name and no description of the contents.
- A neutral sender name on the label.
- No prices and no invoice inside, so the parcel can go straight to someone as a gift.
What appears on your statement
Card payments show a neutral name on your bank or card statement. It never contains the word lingerie or the name of any product. Crypto payments leave no card statement at all.
Sales tax
Where sales tax applies to your delivery address, it is calculated and shown at checkout before you pay. Nothing is added afterward.
Tracking your parcel
As soon as your order leaves us, we send an email with the tracking link. You can also follow it from your account. Orders paid in crypto are prepared once the network confirms the payment, and you get an email at that moment too.
Address problems
Please check your address carefully at checkout, including the apartment or suite number. If you notice a mistake, write to [email protected] right away with your order number. We correct it if the parcel has not left yet. If a parcel comes back to us because the address was incomplete, we contact you and send it again once you confirm the right address.
Lost or damaged parcels
If tracking stops moving for several days, or the parcel arrives damaged, write to us with the order number and a photo where relevant. Once the carrier confirms a loss, we send the same pieces again. More on this in our sales policy.